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The Complaints Board for Hotel, Restaurant and Tourism

What is the Complaints Board for Hotel, Restaurant and Tourism
The Complaints Board for Hotel, Restaurant and Tourism is a private complaints board established by the Association of the Hotel, Restaurant and Tourism Industry in Denmark (HORESTA) and the Danish Consumer Council. The Complaints Board for Hotel, Restaurant and Tourism is approved by the Consumer Complaints Board.

The Complaints Board consists of two representatives from the industry, one from the Danish Consumer Council and one from the Danish Tourist Board, and has an independent judge as its chairman.

The day-to-day work of the Complaints Board is performed by a Secretariat consisting of legal case officers and other employees who answer written, telephone and personal inquiries.

The Secretariat is housed at:
Vodroffsvej 32
DK-1900 Frederiksberg C

and can be reached by phone: +45 35 36 51 21 on weekdays from 10 am to 2 pm.


What cases are considered by the Complaints Board for Hotel, Restaurant and Tourism
The Complaints Board deals with complaints from consumers about services provided by Danish hotels, restaurants, youth hostels and amusement parks as well as other companies providing similar services.

The service and/or the presented complaint can only represent a value at DKK 150.000,-. Complaints of services which exceed the value are for further action through the ordinary judge.

All complaints can be considered, irrespective of whether the company against which a complaint has been filed is a member of an organisation within the industry, including HORESTA.

The Complaints Board does not consider complaints that fall within the activities of the Traveller's Complaints Board or relate to the rental of holiday cottages or camping sites.

Complaints Rules
The Complaints Board cannot consider a complaint before the consumer has approached the company against which a complaint has been filed, and this approach has not resulted in a satisfactory solution for the consumer.

The complaint can be filed with the Complaints Board on a special complaints form available from the Secretariat.

For further information please visit the website hrt-ankenaevn.dk

 

For further information contact:

Kaare Friis Petersen

Corporate Law Manager 
Legal Department
Tlf.: +45 35 24 80 80

k.petersen@horesta.dk

medarbejder_HORESTA
Lotte Moestrup

Chief Secretary
Legal Department
Tlf. +45 35 24 80 80lmo@horesta.dk

medarbejder_HORESTA
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